Rental Questions
Can we pickup our rental and haul it ourselves?
Yes, however not with our pontoons. Due to their size, pontoons are only available for delivery.
Do you charge for delivery?
Please see our delivery charges page.
What do the prices you have listed on your website include?
Price includes any items that are listed in addition to your rental (e.g. life preservers, anchors, etc) plus a full tank of gas. Price does not reflect the amount of gas required to bring the tank back to full or sales tax.
What do I need for a deposit and how much is it?
We do not require a deposit for your rental reservation. However, we do hold your credit card information upon booking, which would function as a non-refundable deposit for damages, theft, etc, if needed.
Do I need to fill the tank before I return my rental?
No. We will fill the tank upon return and charge you only for the gas you have used. There is no “gas-filling fee” as you may find with other rental agencies. We do charge $0.50 per gallon more than the pump price for filling the boat with gas, however having Minocqua Lakeside fill the tank is typically at least $0.50 per gallon cheaper then filling up on the water.
Do you have half-day (1/2) rentals?
Rentals are only available for full-day or by the week. A full day rental consists of an 8 hour period and we have four time slots that you can choose from: 8am-4pm, 9am-5pm, 10am-6pm or 11am-7pm.
Is there a minimum amount of time that I need to rent a boat/pontoon/pwc?
We have a 1 day minimum rental policy on everything in our fleet.
It's the week before my trip and something has come up. Can I cancel my rental?
Yes, you can cancel your rental reservation up to 72 hours before your rental would begin.
What if I just don't show up?
If the customer does not give proper notice (minimum 72 hours) of cancellation for the rental and chooses not to show up, they will be responsible for the entire rental period. We do ask for a major credit card at the time of reservation for this exact purpose.
Do you give credit for an early return or a late start?
No. Rentals are provided for full days or by the week only and credit is not given for early returns or late starts.
How old are the boats/pontoons/pwc in your fleet?
All of our equipment is five years of age or newer.
How old must you be to rent and operate your boats/pontoons/pwcs?
The person renting the equipment must be at least eighteen years of age with a valid driver’s license. To operate our equipment, a person must hold a valid Wisconsin boater’s safety certificate if born on/after January 1, 1989.
Do you take checks or cash?
We accept cash or credit card payments for rentals. Checks are accepted for storage invoice payments only.
What are your policies on cancellations, weather and early returns?
Please see our Policies page for more information.
Does Minocqua Lakeside allow pets on boat rentals?
Subject to management approval, we allow pets on our rentals for a $100 fee.
Storage Questions
How long can you store my boat/pontoon/pwc?
Lakeside Marina allows winter storage customers to have their boat or personal watercraft between the months of September 1st through June 1st. Lakeside Marina also offers “In and Out” Summer Storage for a flat rate of $950.00 per unit.
What type of payment do you accept for storage?
We accept checks, cash, Mastercard, Visa, American Express and Discover cards.
When do I pay for my storage?
We require full payment at the time of receiving your signed storage agreement.
Can you deliver my boat/pontoon/pwc from your storage facility?
YES! We can deliver your boat/pontoon/pwc to the surrounding Minocqua area, however a delivery charge will apply. A charge of $50 will be applied for each pick up and/or delivery if the pickup/delivery is within ten (10) miles and a charge of $3.50/mile will be applied for each pick up and/or delivery outside of ten (10) miles.
How much notice do I need to give to pull my boat/pontoon/pwc out of storage?
We request a minimum of 2 weeks notice to prepare your boat for pickup or delivery.
Policies
Cancellation Policy
KCP Lakeside LLC requires a seventy-two hour notice before the day of a rental reservation, for cancellation or changes to all rentals. If we do not receive notice before this time, the customer will be charged for the entire amount of the reservation, plus tax.
We recommend sending an email to info@minocqualakeside.com, as well as a phone call, to confirm cancellation or changes to your reservation.
Early Returns
KCP Lakeside LLC DOES NOT offer refunds or discounts for early boat rental returns.
Equipment Damage
The customer is responsible for all damage done to leased equipment during their rental. They will be responsible for any costs to repair the equipment, up to full replacement, as well as any loss of rental while the equipment is being repaired or replaced. KCP Lakeside LLC recommends the customer look over the rental unit carefully to note any existing damage and feel free to take any pictures at time of check out.
Reservations
KCP Lakeside LLC does require a major credit card for all reservations. KCP Lakeside LLC does NOT require a security deposit. The customer my pay with cash or credit card when the rental is complete. We do not accept personal checks as payment for rentals.
